Privacy policy

Last Updated: September 30, 2025

1. Introduction

Cleanline Technologies FZC ("we", "our", "us") is a company registered in the United Arab Emirates and operating in both the UAE and the Kingdom of Saudi Arabia.

We are committed to protecting your privacy and handling your personal data in compliance with:

  • The Saudi Personal Data Protection Law (PDPL) and its implementing regulations
  • The UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data and any related implementing regulations

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our mobile application and services.

2. Scope of Services

This policy applies to all customers who use our services in the UAE and Saudi Arabia, including:

  • Laundry delivery services
  • Deep cleaning services
  • Maintenance and repair services
  • Other home services available through our app

3. Information We Collect

We collect the following personal data when you interact with our mobile app and services:

  • Identification and Contact Data: Name, phone number, email address
  • Location and Address Data: Pickup and delivery addresses, service locations
  • Payment Data: Processed securely via Checkout.com (we store only tokens, not full card details)
  • Usage Data: App usage, device information, analytics data

Important: We do not intentionally collect sensitive personal data such as health, biometric, or religious data.

4. How We Use Your Data

Your data is processed for the following purposes:

  • To provide and deliver services requested through our app
  • To process payments securely
  • To improve and analyze our services
  • To communicate with you, including service updates and support
  • To carry out targeted advertising and marketing (with your consent where required)
  • To comply with obligations under Saudi and UAE law

5. Data Sharing & Third Parties

We may share your personal data with trusted partners:

  • Payment Processors: Checkout.com, for secure transactions
  • Marketing Services: For targeted promotions and advertising
  • Cloud Hosting Providers: Our servers are hosted with AWS in Bahrain
  • Regulators or Legal Authorities: When required under Saudi or UAE law

6. International Data Transfers

Cross-Border Transfers: Your data may be transferred outside Saudi Arabia and the UAE for hosting and processing (e.g. AWS Bahrain). We ensure that such transfers comply with the requirements of the Saudi PDPL and the UAE Data Protection Law, including applying appropriate safeguards.

7. Data Retention Policy

  • Customer Data: Retained until you delete your account or request deletion
  • Anonymization: When data is no longer needed, we securely delete or anonymize it

8. Your Privacy Rights

Under Saudi and UAE law, you have the following rights:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your account and personal data
  • Object to certain types of processing (such as direct marketing)
  • Withdraw consent for marketing or targeted advertising
  • Request data portability, where applicable

How to Exercise Your Rights: You can exercise these rights via our in-app deletion feature or by contacting us at support@cleanlineapp.com

9. Data Security Measures

We take appropriate technical and organizational measures to safeguard your data:

  • Access Controls: Role-based access controls to limit data access
  • Payment Security: Secure storage of payment tokens (no full card details kept)
  • Monitoring: Internal incident response and security monitoring systems

10. Data Breach Notification

If a data breach occurs that may affect your rights, we will notify:

  • The Saudi Data & Artificial Intelligence Authority (SDAIA) if you are in Saudi Arabia
  • The UAE Data Office if you are in the UAE
  • Affected individuals, where required by law

11. Marketing & Tracking Technologies

Marketing Communications:

  • We may use your personal data for marketing and targeted advertising
  • Consent will be obtained where required by law

Cookies & Analytics:

  • Our app may use tracking technologies for analytics and advertising
  • You can control tracking through your device settings (e.g., limiting ad tracking, resetting advertising identifier)

12. Children's Privacy

Age Restriction: Our services are intended for adults. We do not knowingly collect personal data from anyone under 18 years of age.

13. Policy Updates

We may update this Privacy Policy periodically. Updated versions will be published in our app, with the "Last Updated" date revised accordingly. We encourage you to review this policy regularly to stay informed about how we protect your data.

14. Contact Information

If you have questions or wish to exercise your data rights, please contact us:

Cleanline Technologies FZC

Business Center, Alshmookh Building

UAQ Free Trade Zone

United Arab Emirates

Email: support@cleanlineapp.com